About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Skills & Technologies
Overview
Amazon is hiring a Customer Success Manager for Zappos FBA to manage brand relationships and drive data-backed decisions that enhance customer experience. You'll work with business plans and operational improvements in New York.
Job Description
Who you are
You have a strong background in customer success and brand management, with experience in developing business plans that drive growth and improve customer outcomes. You are skilled in analyzing performance data to identify risks and uncover opportunities, ensuring a high-quality experience for brand partners. Your ability to collaborate with cross-functional teams allows you to effectively manage vendor brand stores and optimize content for conversion.
You thrive in a hands-on role that requires both strategic thinking and operational execution. Your experience in managing relationships within partnership programs has equipped you with the skills to ensure consistent and premium brand experiences. You are data-driven, using insights to inform decisions and support promotional initiatives that align with business goals.
What you'll do
As a Customer Success Manager at Amazon, you will own brand relationships within the Zappos Preferred Partnership Program, ensuring a consistent and high-quality experience for footwear brands. You will develop and execute business plans that drive selection growth and operational excellence, while analyzing performance data to recommend actionable strategies. Your role will involve supporting promotional and advertising initiatives, collaborating with internal teams to optimize brand stores and A+ content based on seasonal trends and conversion performance.
You will work closely with various stakeholders to enhance the customer experience and drive brand success on Amazon. This includes onboarding new brands, providing ongoing support, and developing program processes that improve operational efficiency. Your contributions will directly impact how Zappos partners with footwear brands, shaping the future of customer engagement and brand loyalty.
What we offer
At Amazon, we provide a comprehensive benefits package that includes competitive compensation, medical, financial, and other benefits. You will have the opportunity to work in a dynamic environment where your contributions are valued and recognized. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering diverse teams that drive innovation and success.
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