About Amazon
The everything store and cloud computing leader
Key Highlights
- Headquartered in South Lake Union, Seattle, WA
- Over 1.5 million employees worldwide
- Leading cloud services through Amazon Web Services (AWS)
- Acquired Whole Foods, Twitch, and Ring
Amazon, headquartered in South Lake Union, Seattle, WA, is the world's largest online retailer and a leader in cloud computing through Amazon Web Services (AWS). With over 1.5 million employees globally, Amazon operates in various sectors, including AI with its Alexa devices and a vast marketplace k...
🎁 Benefits
Amazon offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also have access to a learning ...
🌟 Culture
Amazon's culture is driven by customer obsession and a focus on innovation. The company encourages employees to think big and move fast, fostering an ...
Overview
Amazon is hiring a Senior Program Manager for the Financial Disputes program to drive defect elimination and enhance operational efficiency. You'll collaborate with tech and retail teams to deliver scalable solutions. This role requires 8+ years of experience in vendor management and retail operations.
Job Description
Who you are
You have over 8 years of experience in vendor management and retail operations — you've successfully led programs that drive efficiency and defect elimination in complex environments. Your program management skills enable you to influence both internal and external stakeholders effectively, ensuring project execution aligns with business goals.
You possess a strong metrics-driven mindset, allowing you to analyze performance against key business KPIs while maintaining a focus on customer and vendor experience. Your ability to dive deeply into both business and technical domains has equipped you with the skills to deliver technology-based solutions that are highly scalable.
You are adept at planning, budgeting, and overseeing the growth and productivity of programs — your strategic vision is complemented by your tactical execution capabilities. You have a proven track record of engaging with senior leadership to drive initiatives that enhance operational efficiency and customer satisfaction.
What you'll do
In this role, you will be responsible for driving defect elimination within the Financial Disputes program — you will partner with upstream tech and retail teams to implement automation solutions that enhance efficiency. Your collaboration with senior leadership will be crucial in achieving business objectives and improving vendor and customer experiences.
You will engage with central product and program teams to build confidence through quality delivery and robust processes. Your responsibilities will include overall planning and execution of programs aimed at eliminating defects that cause downstream payment issues for vendors. You will also be tasked with developing sound reporting metrics to track progress and success.
What we offer
At Amazon, you will be part of a dynamic team that values innovation and efficiency. We offer competitive compensation and opportunities for professional growth within a leading global company. You will have the chance to work on impactful projects that directly influence the customer experience and operational success.
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