Support Operations • Entry-Level

Who you are

You are an organized and detail-oriented individual with a strong ability to analyze and investigate complex issues. You thrive in a structured environment and are committed to ensuring accuracy in your work. Your communication skills allow you to effectively collaborate with team members and vendors alike. You are legally authorized to work in Costa Rica and are looking for a full-time opportunity in a dynamic company like Amazon.

What you'll do

As a Support Operations Specialist, you will be responsible for analyzing vendor charge-back disputes and ensuring that they are applied correctly. You will perform custom investigations for each vendor using the evidence they provide against each claim. Additionally, you will participate in charge-back audits to maintain a low error rate, which is crucial for minimizing disputes. Your role will involve working closely with the Vendor Chargeback Dispute Management team to support various programs across different regions, including Europe and Mexico.

What we offer

Amazon offers a diverse and inclusive workplace where you can grow your career. You will be part of a team that values collaboration and innovation. The position is based in Heredia, Costa Rica, and provides a competitive salary based on local market standards. You will have the opportunity to develop your skills in supply chain optimization technology and contribute to the success of the organization.