Support Operations • Entry-Level

Who you are

You are a detail-oriented individual with a strong focus on accuracy and efficiency. You thrive in a structured environment and are comfortable handling back-office operations. Your ability to analyze data and investigate discrepancies will be key in this role. You understand the importance of maintaining low error rates and are committed to delivering high-quality results. You are legally authorized to work in Costa Rica and are available for a full-time, temporary position.

What you'll do

As a Support Operations Specialist, you will be responsible for analyzing and investigating vendor chargeback disputes. You will ensure that disputes are applied correctly by performing custom investigations based on the evidence provided by vendors. Your role will also involve conducting charge-back audits to maintain a low error rate, which is crucial for minimizing dispute rates. You will collaborate with the Vendor Chargeback Dispute Management team to support various programs across different regions, including Europe and Mexico. Your contributions will help streamline operations and improve overall efficiency within the organization.

What we offer

Amazon is committed to fostering a diverse and inclusive workplace. As a seasonal employee, you will gain valuable experience in supply chain operations and vendor management. While this position is temporary, there may be opportunities for extensions or conversions to permanent roles based on business needs and your performance. You will be part of a dynamic team that values collaboration and continuous improvement, contributing to the success of Amazon's supply chain optimization efforts.