Technical Content Manager • Mid-Level

Who you are

You have a strong background in technical content management, ideally with 5+ years of experience in creating and managing content for technical audiences. Your expertise in AWS and cloud technologies allows you to communicate complex concepts clearly and effectively. You understand the importance of user engagement and have a knack for crafting content that resonates with diverse audiences. You are detail-oriented and possess excellent organizational skills, enabling you to manage multiple projects simultaneously while meeting deadlines. You thrive in collaborative environments and enjoy working closely with engineers and product teams to ensure content aligns with product goals. You are passionate about leveraging AI to transform customer experiences and are eager to contribute to innovative solutions.

What you'll do

In this role, you will be responsible for developing and managing technical content for Amazon Connect, ensuring it meets the needs of our customers and partners. You will collaborate with product managers and engineers to create user guides, API documentation, and training materials that enhance user understanding and engagement. You will also analyze user feedback to continuously improve content quality and relevance. Your role will involve conducting research on industry trends and best practices to ensure our content remains competitive and informative. You will lead content strategy discussions and work with cross-functional teams to align messaging across various platforms. Additionally, you will monitor content performance metrics and make data-driven decisions to optimize content effectiveness.

What we offer

Amazon offers a competitive salary range of $113,600.00 - $160,000.00 USD annually for this position, along with comprehensive benefits including health insurance, retirement plans, and paid time off. You will have the opportunity to work in a dynamic environment that fosters innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us at Amazon Connect and be part of a team that is revolutionizing customer engagement through cutting-edge technology.