About Amplitude
Empowering businesses with product analytics insights
Key Highlights
- Headquartered in Yerba Buena, San Francisco, CA
- Raised $336.2 million in Series E funding
- Serves thousands of customers including Microsoft and Peloton
- Offers unlimited PTO and generous parental leave policies
Amplitude, headquartered in Yerba Buena, San Francisco, CA, is a leading product analytics company that empowers businesses to understand user behavior through its advanced analytics platform. Trusted by industry giants like Microsoft, Twitter, and Peloton, Amplitude has raised $336.2 million in fun...
🎁 Benefits
Amplitude offers competitive RSU grants that vest quarterly over three years and an Employee Stock Purchase Plan allowing employees to buy stock at be...
🌟 Culture
Amplitude fosters a culture centered around data-driven decision-making, enabling teams to leverage insights for product improvement. The company is c...
Overview
Amplitude is hiring a Senior Customer Success Manager to support customers in the New York tri-state region. You'll build relationships and drive long-term value realization for Amplitude’s customers. This role requires strong interpersonal skills and a customer-centric approach.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your ability to build strong relationships with clients is complemented by your strategic mindset, allowing you to drive value realization effectively. You understand the importance of customer feedback and are skilled at translating that into actionable insights for product teams.
You thrive in collaborative environments and enjoy working closely with cross-functional teams to ensure customer satisfaction. Your communication skills are top-notch, enabling you to articulate complex concepts clearly and effectively to diverse audiences. You are passionate about helping customers achieve their goals and are committed to their success.
What you'll do
As a Senior Customer Success Manager at Amplitude, you will be responsible for managing a portfolio of emerging enterprise customers in the New York tri-state area. Your primary focus will be to build and maintain strong relationships with these clients, ensuring they derive maximum value from the Amplitude platform. You will work closely with customers to understand their needs and challenges, providing tailored solutions that drive engagement and satisfaction.
You will collaborate with internal teams, including product and engineering, to relay customer feedback and advocate for enhancements that align with customer needs. Your role will involve conducting regular check-ins and business reviews with clients, helping them navigate the platform and optimize their use of our analytics tools. You will also identify opportunities for upselling and expansion within your accounts, contributing to the overall growth of the business.
What we offer
At Amplitude, we are committed to fostering a diverse and inclusive workplace where all employees can thrive. We offer competitive compensation packages, including benefits that support your well-being and professional development. You will have the opportunity to work with a talented team dedicated to innovation and excellence in customer success. Join us in our mission to help businesses build better products and digital experiences.
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