About Iterable
The growth marketing platform for engaging customers
Key Highlights
- Over 800 customers including DoorDash, Fender, and Calm
- Raised $342.2 million in Series D funding
- Headquartered in San Francisco, CA
- Investing in AI technologies for enhanced marketing solutions
Iterable is a leading growth marketing platform headquartered in the Financial District of San Francisco, CA. With over 800 customers including DoorDash, Fender, and Calm, Iterable focuses on optimizing cross-channel campaigns to enhance user engagement. The company has raised $342.2 million in fund...
🎁 Benefits
Iterable offers a comprehensive benefits package including paid parental leave, flexible PTO, a monthly employee wellness allowance, and a daily lunch...
🌟 Culture
Iterable fosters a culture centered on innovation and adaptability, focusing on leveraging AI to enhance marketing strategies. The company encourages ...
Overview
Iterable is hiring a Senior Enterprise Customer Success Manager to enhance customer engagement and drive growth for leading brands. You'll work closely with clients to optimize their use of Iterable's platform. This role requires strong customer relationship management skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the tech or SaaS industry. With 5+ years of experience, you understand how to foster strong relationships with enterprise clients and ensure they derive maximum value from the products they use. Your communication skills are exceptional, allowing you to articulate complex concepts clearly and effectively to diverse audiences.
You thrive in collaborative environments and enjoy working cross-functionally with sales, product, and engineering teams to advocate for customer needs. Your analytical mindset enables you to assess customer data and feedback, driving improvements in service delivery and product features. You are passionate about customer engagement and have a growth mindset, always looking for ways to enhance the customer experience.
What you'll do
As a Senior Enterprise Customer Success Manager at Iterable, you will be responsible for managing a portfolio of high-value clients, ensuring they achieve their desired outcomes using our platform. You will act as the primary point of contact for these clients, guiding them through onboarding, training, and ongoing support. Your role will involve conducting regular check-ins and business reviews to assess client satisfaction and identify opportunities for upselling and cross-selling.
You will collaborate closely with the sales team to identify potential growth opportunities within your accounts and work with product teams to relay customer feedback for product enhancements. Your ability to analyze customer engagement metrics will be crucial in developing strategies to improve retention and satisfaction rates. You will also mentor junior team members, sharing your expertise and best practices to foster a culture of success within the team.
What we offer
Iterable offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a diverse team of professionals who are passionate about customer engagement and technology. We provide competitive compensation packages, including benefits that support your well-being and work-life balance. Join us in shaping the future of customer engagement and making a meaningful impact on our clients' success.
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