Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within the technology sector, and possess the ability to build genuine partnerships with clients. Your experience includes working with complex customers, understanding their business objectives, and providing strategic guidance to help them achieve their goals. You are adept at navigating technical discussions and can translate customer needs into actionable insights. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. You are passionate about AI technology and its potential to transform businesses, and you are committed to helping customers harness its power effectively.

What you'll do

In this role, you will be the strategic partner and trusted advisor to Anthropic's most complex customers, focusing on the Digital Native Business segment. You will help clients understand and utilize the full potential of Claude capabilities, including API, Claude for Enterprise, and Claude Code. Your responsibilities will include developing a deep understanding of each customer's strategic direction and AI vision, ensuring they receive best practices and guidance tailored to their specific needs. You will work closely with the broader account team to support customers as their usage evolves, helping them scale their operations effectively. You will also be responsible for identifying opportunities for growth within your customer portfolio and driving initiatives that enhance customer satisfaction and retention.

What we offer

Anthropic offers a competitive compensation package along with benefits that include generous vacation and parental leave, flexible working hours, and a collaborative office environment. As a public benefit corporation, we are committed to creating reliable and beneficial AI systems, and you will be part of a mission-driven team that values innovation and impact. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success.