About Ivalua
Transforming procurement for global enterprises
Key Highlights
- Over 300 enterprise customers managing $500B+ in spend
- 98%+ customer retention rate
- Headquartered in Redwood City, CA
- 251-1,000 employees
Ivalua, headquartered in Redwood City, California, offers a comprehensive Source-to-Pay suite that is utilized by over 300 global enterprises, managing more than $500 billion in spend. The platform is designed for flexibility and ease of use, ensuring high adoption rates among employees and supplier...
🎁 Benefits
Ivalua provides competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Ivalua fosters a culture of innovation and customer-centricity, emphasizing collaboration and adaptability to meet the evolving needs of its clients i...
Overview
Ivalua is seeking a Customer Success Manager to ensure customer satisfaction and drive adoption of their cloud-based procurement solutions. This role requires strong relationship-building skills and a proactive approach to customer engagement.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You excel at building long-lasting relationships with clients and have a knack for understanding their needs and challenges. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You are proactive and motivated, always looking for ways to enhance customer satisfaction and retention. You thrive in a collaborative environment and enjoy working with cross-functional teams to deliver exceptional service. You are comfortable using data to drive decisions and measure success, ensuring that customers derive maximum value from the solutions provided.
What you'll do
As a Customer Success Manager at Ivalua, you will play a critical role in ensuring that our customers are successful post-implementation. You will be responsible for driving strong adoption of the Ivalua platform, ensuring that customers are satisfied and engaged. You will work closely with clients to understand their goals and challenges, providing guidance and support to help them achieve their objectives. You will collaborate with internal teams to address customer needs and advocate for their interests. Your role will involve regular check-ins with customers, conducting training sessions, and providing insights on best practices to maximize the value of our solutions. You will also track customer health metrics and work proactively to mitigate any risks to customer satisfaction and retention.
What we offer
Ivalua offers a competitive salary range of $82,500 to $137,000, along with an annual target bonus based on individual and company performance. We provide exceptional benefits, including medical, dental, and vision coverage, as well as a retirement plan with company matching. Our culture emphasizes collaboration and innovation, and we are committed to empowering our employees to succeed. Join us in our mission to revolutionize supply chain sustainability and unlock the power of supplier collaboration.
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