Customer Success Manager • Mid-Level

Who you are

You have a strong background in client management and digital advertising solutions — your experience has equipped you with the skills to effectively engage with clients and understand their needs. You are detail-oriented and focused on providing exceptional client service, ensuring that every interaction is positive and productive.

Your expertise in media planning and campaign operations allows you to navigate complex advertising landscapes — you understand the intricacies of pre-sale processes and revenue recognition, making you a valuable asset to any team. You thrive in collaborative environments, working closely with product and business development teams to achieve shared goals.

What you'll do

As a Customer Success Manager at Twitch, you will be the primary point of contact for clients, guiding them through the campaign management process. You will work with the finance team to handle client approvals and ensure smooth execution of campaigns. Your role will involve owning the pre-sale process related to media planning and internal insertion orders (IOs), ensuring that all client needs are met efficiently.

You will collaborate with various teams to support Twitch's objectives and enhance client satisfaction. Your ability to communicate effectively and manage client expectations will be crucial in driving advertising revenue and maintaining strong relationships with 1P clients. You will also be responsible for monitoring campaign performance and providing insights to clients, helping them achieve their advertising goals.

What we offer

At Twitch, you will be part of a vibrant community that values collaboration and innovation. We offer competitive compensation, including a salary range of $101,600—$177,800 annually, and a supportive work environment where you can grow your skills and advance your career. Join us in empowering live communities and making a significant impact in the world of digital advertising.