About Cutover
The automation platform for seamless IT operations
Key Highlights
- Raised $54.6M in Series A funding
- Headquartered in London, UK with 150 employees
- Trusted by major clients in telecom, pharma, and energy
- Focus on IT disaster recovery and cloud migration
Cutover is a London-based automation platform specializing in IT disaster recovery, cloud migration, and release strategies. Trusted by major enterprises across telecommunications, pharmaceuticals, and energy, Cutover has raised $54.6 million in Series A funding and employs around 150 people. Its pl...
🎁 Benefits
Cutover offers competitive equity options, flexible remote work arrangements, and generous PTO policies. Employees also benefit from a comprehensive h...
🌟 Culture
Cutover promotes a culture of innovation and collaboration, focusing on work orchestration and observability. The company values transparency and enco...
Overview
Cutover is seeking a Customer Success Manager to assist customers throughout their lifecycle, helping them unlock maximum value from the platform and services. This role requires strong communication skills and a focus on driving user engagement.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of empathy and are skilled at building relationships with clients to ensure their success. You are data-driven and can analyze customer metrics to identify opportunities for growth and improvement. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service. You are proactive in resolving issues and have a knack for anticipating customer needs before they arise. You bring energy and creativity to your role, acting as a product evangelist to promote the value of the solutions offered by Cutover.
What you'll do
As a Customer Success Manager at Cutover, you will be responsible for guiding customers through their onboarding process and ensuring they are fully engaged with our platform. You will work closely with clients to understand their goals and help them achieve success through our AI-powered SaaS solutions. Your role will involve regular check-ins with customers to monitor account health and drive Monthly Active User (MAU) growth. You will leverage data to identify trends and proactively address any challenges that may arise. Collaborating with the product and engineering teams, you will provide feedback from customers to help shape future product developments. You will also conduct training sessions and workshops to empower users and maximize their utilization of our platform. Your success will be measured by customer satisfaction and retention rates, as well as the overall growth of accounts under your management.
What we offer
At Cutover, we foster an inclusive and empowering work environment where you can thrive. We offer flexible working arrangements, allowing you to balance your professional and personal life effectively. You will have the opportunity to work with some of the largest financial institutions in the world, making a significant impact on their technology operations. We provide ongoing training and development opportunities to help you grow in your career. Our culture emphasizes collaboration, creativity, and a commitment to customer success, ensuring that you are supported in your role and can contribute to the overall mission of the company.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Cutover.
Similar Jobs You Might Like
Based on your interests and this role
Account Manager
Warp is hiring an Account Manager to own strategic customer relationships and drive measurable business outcomes across a portfolio of accounts. You'll ensure customers maximize value from payroll and tax solutions while identifying opportunities for growth. This position requires a strong ability to manage customer accounts and drive retention.
Customer Success Manager
Assembly is hiring a Customer Success Manager to lead client onboarding, retention, and overall customer satisfaction. You'll work closely with the CEO and the Support and Sales teams to enhance customer relationships. This role is ideal for someone looking to make a significant impact in a scaling startup.
Customer Success Manager
9fin is hiring a Customer Success Manager to enhance client relationships and drive product usage. You'll collaborate with account managers and innovate communication strategies. This role requires strong interpersonal skills and a focus on customer experience.
Account Manager
Rain is hiring an Account Manager to onboard new companies onto their platform and ensure customer success. You'll work closely with cross-functional teams to provide seamless support. This role requires strong analytical skills and attention to detail.
Customer Success Manager
Roku is hiring a Customer Success Manager to build and maintain strong relationships with clients in the fast-growing CTV advertising space. This role requires collaboration with the Sales team and a focus on client satisfaction.