It Manager • Senior

Who you are

You have over 7 years of experience in IT operations, demonstrating a strong background in managing IT Helpdesk operations and ensuring efficient service delivery. Your experience includes evaluating and selecting vendors and technology solutions, showcasing your ability to make informed decisions that enhance operational efficiency.

With at least 1 year of people management experience, you have successfully led small teams, guiding them through project planning and execution. Your strong communication skills enable you to collaborate effectively with diverse teams, ensuring that everyone is aligned with the organization's goals.

You possess knowledge of AI applications that can enhance operational efficiency and productivity, which is crucial for the role as Appier focuses on integrating AI technology into their services. Relevant professional certifications such as ITIL and CompTIA further validate your expertise in the field.

What you'll do

As the IT Manager, you will manage global IT Helpdesk operations, ensuring efficient ticket handling and quantifiable performance metrics. Your role will involve continuously optimizing IT service delivery and user experience, which is essential for maintaining high levels of customer satisfaction.

You will oversee global company asset management and lifecycle tracking, ensuring that all IT assets are accounted for and utilized effectively. Operating the Security Operations Center (SOC) will be a key responsibility, as you will ensure secure IT operations across the organization.

Maintaining and supporting network infrastructure across global offices will be part of your daily tasks, requiring you to have a hands-on approach to IT management. You will also develop and execute Office Automation (OA) strategies and initiatives, streamlining processes to improve overall efficiency.

Managing vendor relationships and service level agreements will be crucial, as you will need to ensure that all external partners meet the company's standards and expectations. Planning and controlling the IT operations budget will also fall under your purview, allowing you to optimize costs while maintaining high-quality service.

Leading small teams in project planning and execution will be a significant aspect of your role, as you will mentor and guide team members to achieve their goals. Ensuring compliance with company policies and regulatory requirements will be essential to maintain the integrity of IT operations.

What we offer

At Appier, you will be part of a growing security team that is dedicated to creating innovative services using AI technology. The company values experienced and intelligent talent, and you will have the opportunity to contribute to significant cybersecurity initiatives that impact product development.

You will work in a collaborative environment where your expertise will be valued, and you will have the chance to lead projects that enhance the company's IT operations. The role offers a competitive salary and the chance to work in a dynamic and supportive team.

Join Appier and help strengthen cybersecurity measures while contributing to the development of cutting-edge AI solutions that generate tremendous value for the world.