About Apple
The personal technology company redefining user experience
Key Highlights
- Market cap of $3 trillion as of 2022
- Over 1 billion active devices worldwide
- Comprehensive medical plans including mental healthcare
- Paid parental leave and gradual return-to-work program
Apple Inc. (NASDAQ: AAPL), headquartered in Cupertino, CA, is the world's most valuable company with a market capitalization of $3 trillion as of 2022. Known for its iconic products such as the iPhone, iPad, and Mac, Apple serves over 1 billion active devices globally. The company has a strong commi...
π Benefits
Apple offers comprehensive medical plans covering physical and mental healthcare, paid parental leave, and a gradual return-to-work program. Employees...
π Culture
Apple's culture emphasizes an obsessive focus on user experience and consumer privacy, setting it apart from competitors. The company promotes inclusi...
Overview
Apple is hiring a Senior Customer Success Manager to ensure a best-in-class experience for B2B customers. You'll focus on building long-lasting relationships and driving customer satisfaction. This role requires 8+ years of experience in Enterprise Customer Success or a similar field.
Job Description
Who you are
You have 8+ years of experience in Enterprise Customer Success or a similar role, demonstrating a strong ability to build and maintain customer relationships. Your innovative and creative mindset allows you to adapt to changing customer needs and challenges, ensuring that you remain a trusted adviser throughout the customer journey. You are goal-oriented and possess a value-added mindset, always looking for ways to enhance customer satisfaction and retention. Your genuine curiosity about your customers' businesses drives you to understand their needs deeply and advocate for their success.
You thrive in a collaborative environment, working closely with cross-functional teams to facilitate onboarding and mentorship for customers. Your proactive approach enables you to identify potential retention risks and address them effectively, ensuring that customers are fully utilizing all entitled features and services. You are dedicated to fostering long-lasting relationships with Fortune 1000 customers, helping them maximize their investment in Appleβs platforms and products.
What you'll do
As a Senior Customer Success Manager at Apple, you will be responsible for ensuring that our B2B customers have a best-in-class experience with our products and services. You will focus on onboarding new customers, guiding them through the features and services available to them, and facilitating deep usage of Appleβs platforms. Your role will involve building strong relationships with key stakeholders within assigned customer segments, acting as a trusted adviser to help them achieve their business goals.
You will monitor customer satisfaction and retention metrics, proactively identifying risks and opportunities for improvement. By collaborating with internal teams, you will advocate for customer needs and ensure that their feedback is incorporated into product development and service enhancements. Your goal will be to drive customer success and satisfaction, ultimately contributing to the growth of Appleβs business.
What we offer
At Apple, you will be part of a diverse and inclusive team that values innovation and creativity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will work in a dynamic environment where your contributions will have a meaningful impact on our customers and the industry as a whole. Join us in our mission to leave the world better than we found it.
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