About Simpplr
Transforming workplace communication with AI-driven intranets
Key Highlights
- Raised $123 million in Series C funding
- Headquartered in Redwood Shores, CA
- 201-500 employees, fostering a collaborative environment
- AI-driven platform enhances employee communication
Simpplr is a leading provider of modern intranet software designed to enhance employee communication and engagement. Headquartered in Redwood Shores, CA, Simpplr has raised $123 million in Series C funding and serves a diverse range of clients across various industries. The company's AI-driven platf...
🎁 Benefits
Simpplr offers a competitive compensation package, including equity options, generous PTO, and a flexible work environment that promotes work-life int...
🌟 Culture
Simpplr fosters a culture focused on simplicity and efficiency, striving to eliminate unnecessary features in intranet systems. The company values inn...
Customer Success Manager • Senior
Overview
Simpplr is seeking a Senior Manager of Customer Success to lead their Enterprise CSM team. You'll provide mentorship and strategic guidance while enhancing customer relationships. This role requires experience in customer success management and leadership.
Job Description
Who you are
You have over 5 years of experience in customer success management, ideally within a technology-driven environment. Your leadership skills shine as you mentor and coach a team of Customer Success Managers, helping them achieve their goals and drive customer satisfaction. You are comfortable interacting with senior-level executives and can navigate complex organizational structures with ease. Your analytical mindset allows you to assess customer needs and develop long-term account strategies that foster growth and value realization. You thrive in a collaborative environment and are adept at building strong relationships with both customers and internal stakeholders.
Desirable
Experience in managing teams in a fast-paced, high-growth company is a plus. Familiarity with AI-powered platforms or digital workplace solutions will help you understand the unique challenges and opportunities in this role. A background in strategic account management or enterprise-level customer success is highly desirable.
What you'll do
In this role, you will lead the Enterprise Customer Success team, consisting of approximately 5 to 8 Customer Success Managers. Your primary responsibility will be to enhance the maturity of the team through effective mentorship and coaching. You will assist in long-term account planning, ensuring that customers realize the full value of the Simpplr platform. You will also serve as an escalation point for customer issues, providing guidance and support to your team as they navigate complex customer interactions. Your strategic insights will help shape the direction of the Customer Success department, aligning it with the overall goals of the organization. You will collaborate closely with other departments, including sales and product development, to ensure a seamless customer experience and drive customer engagement.
What we offer
Simpplr offers a dynamic work environment where you can make a significant impact on customer success and satisfaction. You will have the opportunity to work remotely, allowing for flexibility in your work-life balance. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming the employee experience through innovative technology and a commitment to excellence in customer service.
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