Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in managing named accounts. You understand the importance of building strong relationships and are skilled at engaging customers in a consultative manner. Your ability to empathize with clients and provide tailored solutions is key to your success. You are adept at guiding customers through onboarding and ensuring they derive maximum value from the technology platform. You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively. You are proactive in seeking feedback and using it to drive improvements in customer experience. You thrive in a collaborative environment and enjoy working cross-functionally to advocate for your customers.

What you'll do

In this role, you will manage a portfolio of Asana's largest and most strategic customers, guiding them through the deployment and adoption of the platform. You will work closely with clients to understand their unique needs and help them leverage Asana to enhance their collaboration efforts. Your consultative approach will position you as a trusted partner, ensuring that customers continuously gain business value from Asana. You will engage in regular check-ins with clients, providing insights and recommendations based on their usage patterns. You will also collaborate with the Product team to relay customer feedback and advocate for enhancements that align with customer needs. Your role will involve developing success plans tailored to each customer, tracking their progress, and celebrating their achievements. You will contribute to the overall strategy of the Customer Success team, helping to refine processes and improve scalability. You will participate in training sessions to stay updated on product features and best practices, ensuring you can provide the best support possible.

What we offer

Asana fosters a culture of collaboration and inclusivity, where every team member is valued. You will have the opportunity to work in a hybrid model, with standard in-office days to facilitate teamwork and connection. Asana is committed to your professional growth, offering resources and support to help you develop your skills and advance your career. You will be part of a dynamic team that is dedicated to driving positive change through technology. Asana also provides competitive compensation and benefits, ensuring that you are rewarded for your contributions.