Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in federal government sectors — you understand the unique challenges and needs of government clients and can navigate complex organizational structures. Your consultative approach allows you to build lasting relationships with customers, ensuring they see the value in Asana's offerings. You are empathetic and customer-centric, always advocating for your clients while balancing their needs with business objectives.

You possess excellent communication skills, enabling you to articulate customer needs to internal teams effectively — you are the voice of the customer, providing valuable feedback to product and business teams. Your ability to identify risks proactively and develop creative solutions sets you apart as a strategic partner. You are comfortable working in a hybrid environment, with a preference for being based in New York City, and are willing to travel to Washington, D.C. to support your government partners.

What you'll do

In this role, you will manage a portfolio of strategic federal government customers, guiding them through the onboarding process and ensuring they adopt Asana widely across their organizations. You will take ownership of customer outcomes, working closely with clients to understand their goals and challenges. Your responsibilities will include developing tailored strategies that drive mutual value and long-term success, as well as conducting regular check-ins to assess customer satisfaction and engagement.

You will collaborate cross-functionally with product, engineering, and sales teams to ensure that customer feedback is integrated into Asana's offerings. By leveraging your knowledge of the product and the needs of federal customers, you will help shape the evolution of Asana Gov as a core business strategy. Your role will also involve identifying opportunities for upselling and expansion within your customer base, contributing to Asana's growth.

What we offer

Asana provides a supportive and inclusive work environment where you can thrive. You will have access to professional development opportunities and resources to enhance your skills. The company values work-life balance and offers a hybrid work model, allowing you to work from home while also collaborating in the office. Asana is committed to building technology that drives positive change and fosters a culture of belonging for all team members.