Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or enablement, ideally with experience in SaaS platforms. Your ability to build relationships is exceptional — you connect the dots between product features and customer goals, ensuring that clients derive maximum value from the tools at their disposal. You are a proactive communicator, comfortable engaging with diverse stakeholders to facilitate seamless collaboration. Your analytical mindset allows you to uncover new use cases and drive product adoption effectively. You thrive in a collaborative environment, working closely with internal teams to deliver impactful customer experiences. You understand the importance of empathy in customer interactions, always striving to create a personal connection with clients.

Desirable

Experience with design tools or platforms is a plus, as is familiarity with AI technologies. A background in project management or strategy development can enhance your effectiveness in this role. You are adaptable and open to learning, eager to stay updated on industry trends and customer needs.

What you'll do

As a Customer Enablement Manager at Figma, you will work directly with larger customers to help them maximize their use of the Figma Weave platform. Your primary responsibility will be to design and deliver tailored enablement strategies that drive product adoption and support long-term success. You will collaborate with various internal teams to ensure a seamless and impactful customer experience. This includes developing training materials, conducting workshops, and providing ongoing support to clients. You will analyze customer feedback and usage data to identify opportunities for improvement and new use cases. Your role will involve regular communication with customers to understand their needs and challenges, ensuring that they feel supported and valued. You will also contribute to the development of best practices and resources that enhance the overall customer experience. Your efforts will directly impact customer satisfaction and retention, making you a key player in Figma's mission to make design accessible to all.

What we offer

Figma provides a dynamic work environment where creativity and collaboration thrive. You will have the opportunity to work with a talented team of professionals who are passionate about design and technology. We offer competitive compensation and benefits, including opportunities for professional development and growth. Our culture encourages innovation and supports work-life balance, ensuring that you can perform at your best while enjoying your personal life. Join us in shaping the future of design and collaboration, and be part of a company that values your contributions and ideas.