It Support • Mid-Level

Who you are

You are a proactive and detail-oriented IT Support Engineer with deep expertise in Linux. You have a strong background in managing hardware and troubleshooting issues, ensuring that technology runs smoothly across departments. Your problem-solving skills are complemented by your ability to communicate effectively with employees at all levels, making you a key player in improving systems and addressing IT challenges.

You thrive in a collaborative environment and enjoy working closely with various teams to enhance the technology experience within the organization. Your passion for technology drives you to stay updated on the latest trends and solutions, allowing you to provide the best support possible. You understand the importance of uptime and data security, especially in a company that services sophisticated customers like large enterprises and government entities.

Desirable

Experience with additional operating systems or IT support tools would be a plus, as well as familiarity with satellite communications technology. You are eager to learn and adapt to new challenges, contributing to a diverse and inclusive workplace.

What you'll do

In this role, you will be responsible for maintaining the technology infrastructure at Astranis, focusing on Linux-based systems. You will manage hardware setups, perform regular maintenance, and troubleshoot any issues that arise, ensuring that all systems operate efficiently. Your role will involve working closely with employees from different departments to understand their IT needs and provide tailored solutions.

You will also be tasked with improving existing systems and processes, identifying areas for enhancement, and implementing changes that lead to better performance and user satisfaction. Your proactive approach will help in minimizing downtime and ensuring that all technology resources are utilized effectively.

As part of your responsibilities, you will document IT processes and create user guides to assist employees in navigating technology tools. You will also participate in training sessions to help staff understand new systems and software, fostering a culture of continuous learning within the organization.

What we offer

Astranis provides a supportive and dynamic work environment where you can make a real impact on the technology experience of the organization. You will have the opportunity to work with a talented team of engineers and entrepreneurs who are dedicated to expanding humanity's reach into the solar system through advanced satellite technology. The company values diversity and inclusion, encouraging all individuals to bring their unique perspectives to the team.

In addition to a competitive salary, you will have access to professional development opportunities and the chance to work on innovative projects that have a significant impact on the industry. Join us at Astranis and be part of a mission that connects the world and everyone in it.