About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
🎁 Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
🌟 Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Overview
Attentive is hiring a Customer Success Manager to manage mid-market business customers in the UK. You'll refine customer success processes and collaborate with various teams to enhance customer relationships. This role requires strong interpersonal skills and experience in customer success.
Job Description
Who you are
You have a proven track record in customer success management, ideally within a technology or marketing environment. Your ability to build strong relationships with clients is complemented by your analytical skills, allowing you to understand customer needs and drive satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams to ensure customer success. You are proactive in identifying opportunities for improvement and are passionate about helping customers achieve their goals.
Desirable
Experience in AI marketing platforms or similar industries is a plus. Familiarity with customer success metrics and tools will help you excel in this role. You are adaptable and open to learning new technologies and processes that enhance customer engagement.
What you'll do
As a Customer Success Manager at Attentive, you will be responsible for managing relationships with mid-market business customers across the UK. You will work closely with clients to understand their needs and ensure they are getting the most value from our AI marketing platform. Your role will involve refining and improving customer success processes and playbooks to scale effectively across hundreds of customers. You will coordinate with marketing, sales, product, and design teams to bridge the gap between product offerings and customer expectations. Your core responsibility will be to act as a trusted consultant, guiding customers through their journey and ensuring their success with our platform.
What we offer
Attentive provides a dynamic work environment where innovation and collaboration are encouraged. You will be part of a team recognized for its performance and culture, with opportunities for professional growth and development. We value diversity and inclusion, and we encourage you to apply even if your experience doesn't match every requirement. Join us in redefining the way brands connect with their customers through personalized marketing solutions.
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