About Vanta
The AI platform for effortless trust management
Key Highlights
- Valuation of $4.15B after $150M Series C funding
- Over 1,000 employees dedicated to security compliance
- Headquartered in Civic Center, San Francisco, CA
- Helps startups achieve SOC 2 and ISO 27001 compliance
Vanta is a leading AI trust management platform headquartered in Civic Center, San Francisco, CA. The company specializes in helping startups streamline their security auditing processes, enabling them to achieve compliance with standards like SOC 2 and ISO 27001. With over 1,000 employees and a val...
🎁 Benefits
Vanta offers comprehensive medical, dental, and vision coverage for employees and their dependents, along with a competitive PTO policy. Employees enj...
🌟 Culture
Vanta's culture is centered around efficiency and innovation in security compliance. By focusing on startups, Vanta fosters a unique environment that ...
Overview
Vanta is hiring a Customer Success Manager to guide customers through their security and compliance journeys. You'll leverage your customer-centric approach to ensure customer satisfaction and retention. This role requires expertise in Vanta's products and security best practices.
Job Description
Who you are
You have a strong customer-centric approach and a passion for helping businesses achieve their security and compliance goals. Your experience in customer success or account management has equipped you with the skills to build lasting relationships with clients and understand their unique needs. You are adaptable and thrive in a fast-paced environment, ready to tackle challenges as they arise. You possess excellent communication skills, allowing you to effectively convey complex information to diverse audiences. Your ability to collaborate with cross-functional teams ensures that you can drive customer success initiatives effectively. You are motivated by the success of your customers and take pride in being their advocate within the company.
What you'll do
As a Customer Success Manager at Vanta, you will lead all post-sales activities for customers in the Upmarket segment, guiding them through onboarding, implementation, and product expertise. You will partner with Account Managers to drive renewal and expansion opportunities within your book of business, ensuring that customers are satisfied and achieving their goals. Your role will involve identifying upsell opportunities and providing ongoing support to help customers navigate their security and compliance journeys. You will act as the voice of Vanta, advocating for customer needs and ensuring that they receive world-class service. Your contributions will be vital in maintaining the health of the customer base and driving overall satisfaction.
What we offer
At Vanta, you will be part of a kind and talented team that is dedicated to helping businesses earn and prove trust. We believe in continuous monitoring and verification of security, and you will play a key role in empowering companies to practice better security. Our mission is to provide a leading Trust Management Platform that meets the needs of security-minded software companies. You will have the opportunity to work in a collaborative environment where your ideas and contributions are valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.
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