About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
🎁 Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
🌟 Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Customer Success Manager • Senior
Overview
Attentive is hiring a Senior Customer Success Manager to lead relationships with strategic clients and drive their program strategy. You'll work in a consultative manner to align customer goals with Attentive's offerings. This role requires significant experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in a technology-driven environment. Your ability to build strong relationships with clients is complemented by your consultative approach to understanding their needs and aligning them with strategic goals. You thrive in a data-driven setting, using insights to guide your strategies and decisions. Your communication skills are top-notch, allowing you to effectively represent your company in various settings, including in-person meetings and events. You are comfortable navigating both technical and strategic aspects of customer relationships, ensuring that clients receive the best possible service and support.
What you'll do
As a Senior Customer Success Manager at Attentive, you will take ownership of relationships with our strategic clients, leading their program strategy in a consultative and data-driven manner. You will manage all facets of their acquisition and messaging programs, ensuring alignment with their strategic goals throughout the client lifecycle. Your role will involve forecasting, designing, and implementing strategic account plans, as well as identifying opportunities to expand the customers' suite of Attentive products. You will have the autonomy to navigate complex client needs and represent Attentive at various functions and events, fostering strong partnerships that drive mutual success.
What we offer
At Attentive, we pride ourselves on our innovative culture and commitment to employee growth. You will be part of a dynamic team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional development and advancement within the company. Join us in redefining the way brands connect with their customers through our AI-powered marketing platform.
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