About Tines
No-code automation for efficient security operations
Key Highlights
- Dublin headquarters with 201-500 employees
- $271.1 million raised across multiple funding rounds
- Serves clients like OpenTable and Box
- Series B stage, focusing on expanding technological capabilities
Tines is a Dublin-based company specializing in no-code automation for security teams, helping to streamline complex manual processes. With over $271 million raised in funding, Tines serves notable clients such as OpenTable and Box, and has established itself as a leader in the B2B security automati...
π Benefits
Tines offers startup equity with an extended exercise window, matching retirement plans, and a home office setup. Employees enjoy private healthcare p...
π Culture
Tines is committed to combating burnout among security analysts by providing an automation platform that enhances efficiency and allows teams to focus...
Customer Success Manager β’ Senior
Tines β’ United States - Remote
Overview
Tines is hiring a Senior Customer Success Manager to drive strategic success planning and engagement across enterprise accounts. You'll work remotely from the West coast, focusing on customer automation and satisfaction.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in technology or automation platforms. You understand the importance of driving customer engagement and fostering relationships to ensure their success. Your ability to communicate effectively and build trust with clients is paramount, as you will be working closely with enterprise accounts to help them achieve their goals. You are proactive in identifying opportunities for customers to maximize the value they receive from the platform, and you are skilled at navigating complex customer journeys. You thrive in a remote work environment and are comfortable collaborating with cross-functional teams to deliver exceptional customer experiences.
What you'll do
In this role, you will be responsible for driving strategic success planning and engagement across an assigned set of Tinesβ enterprise accounts. You will work closely with customers to understand their needs and help them automate their workflows, ensuring they derive maximum value from the Tines platform. Your role will involve fostering champions within these accounts, guiding them through the customer journey, and providing support as they implement automation solutions. You will collaborate with internal teams to address customer feedback and drive product improvements, ensuring that Tines continues to meet the evolving needs of its clients. Your efforts will directly contribute to the growth trajectory of Tines, as you help customers achieve their highest-priority goals faster.
What we offer
Tines offers a dynamic work environment where you can grow your career while making a significant impact on customer success. We provide a culture that nurtures individual curiosity and growth, allowing you to develop your skills and advance your career. As a remote position, you will have the flexibility to work from anywhere in the United States, with a focus on the West coast. We value our employees and are committed to delivering exceptional experiences for both our customers and our team members.
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