Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success, ideally with experience in managing enterprise-level accounts. Your consultative approach allows you to build authentic relationships with clients, understanding their unique needs and goals. You are data-driven, using insights to guide your strategies and ensure customer satisfaction. You thrive in collaborative environments, working closely with sales and technical teams to deliver maximum value to customers. Your communication skills are top-notch, enabling you to engage with stakeholders at all levels, from executives to operational teams. You are proactive in identifying opportunities for growth and improvement, ensuring that your customers achieve their desired outcomes.

Desirable

Experience in the marketing technology space is a plus, as is familiarity with SMS, email, and push notification strategies. A background in analytics or data interpretation can enhance your ability to provide tailored success plans for clients. You are comfortable navigating complex customer relationships and can adapt your approach based on the specific needs of each client.

What you'll do

As a Customer Success Manager at Attentive, you will take ownership of relationships with our enterprise customers, leading their program strategy in a consultative manner. Your core responsibility will be to act as a trusted consultant, advising clients on marketing strategies, best practices, and feature functionalities. You will work closely with Sales, Technical Account Managers, and New Product Specialists to ensure that customers receive maximum value from our platform. You will be responsible for accurate revenue and renewal forecasting, understanding customer goals, and implementing tailored success plans. Your role will involve driving executive-level relationships and identifying opportunities for upselling and cross-selling our services. You will also monitor customer engagement and satisfaction, using data to inform your strategies and improve outcomes.

What we offer

At Attentive, we pride ourselves on our innovative culture and commitment to employee growth. You will be part of a dynamic team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional development. Our distributed workforce allows for flexibility in work arrangements, and we encourage a healthy work-life balance. Join us in redefining the way brands connect with their customers through our cutting-edge AI marketing platform.