Customer Support • Entry-Level

Who you are

You are someone who thrives in a client-facing role, possessing excellent communication skills that allow you to connect with individuals in crisis. You understand the importance of empathy and clarity, ensuring that clients feel supported and informed throughout their journey. You are adaptable and can handle a variety of inquiries, from initial questions to ongoing case updates. Your ability to build trust and rapport with clients is paramount, as you guide them through complex processes with patience and understanding.

You may not have specific technical skills listed, but your experience in customer service or support roles has equipped you with the ability to manage multiple inquiries efficiently. You are comfortable using various communication tools and can quickly learn new systems to assist clients effectively. You are committed to helping others and are motivated by the impact your work has on their lives.

What you'll do

In this role, you will be the first point of contact for clients reaching out to Atticus. You will respond to inquiries via text, email, and phone, providing guidance and support as they navigate their legal situations. Your responsibilities will include clarifying the steps clients need to take, assisting them in completing necessary forms, and providing updates on their cases. You will work closely with other team members to ensure that clients receive timely and accurate information, fostering a supportive environment that encourages trust and transparency.

You will also participate in team meetings and contribute to discussions on improving client support processes. Your insights will help shape the way Atticus interacts with clients, ensuring that their needs are met effectively. As you grow in this role, you may have opportunities to take on additional responsibilities or specialize in certain areas of client support, further enhancing your skills and career development.

What we offer

Atticus is committed to creating a positive work culture that values flexibility and collaboration. As a fully remote position, you will have the freedom to work from anywhere while being part of a supportive team. We prioritize team interactions through retreats and offsites, ensuring that you feel connected to your colleagues. We believe in empowering our employees and providing opportunities for growth within the company. Join us in making a difference in the lives of those who need it most.