About AuditBoard
Streamlining audit and compliance for enterprises
Key Highlights
- Over 2,000 enterprise customers including Boeing & Activision
- Headquartered in Cerritos, CA with 501-1000 employees
- $43.6 million raised in Series A funding
- Revenues exceed $100 million with 60% annual growth rate
AuditBoard is a leading provider of governance, risk, and compliance software, helping enterprises transform their audit processes. With over 2,000 customers, including Boeing, Activision, and Priceline, AuditBoard has established itself as a market leader in Audit Management. Headquartered in Cerri...
🎁 Benefits
AuditBoard offers competitive benefits including company equity, comprehensive health insurance, vision and dental coverage, and 8-16 weeks of paid pa...
🌟 Culture
AuditBoard's culture is rooted in its founders' extensive experience in the Big Four, driving a focus on innovation and efficiency in risk management....
Customer Success Manager • Mid-Level
AuditBoard • Poland - Remote
Overview
AuditBoard is hiring a Customer Success Manager to ensure client satisfaction and drive long-term relationships. You'll be the primary point of contact for customers, helping them maximize the value from our products. This role is remote and based in Poland.
Job Description
Who you are
You have a strong background in customer success or account management, ideally within a technology or SaaS environment. Your experience has equipped you with the skills to build and maintain strong relationships with clients, ensuring their needs are met and they derive maximum value from the products and services offered. You are a proactive communicator, capable of understanding client requirements and translating them into actionable insights for the team.
You thrive in a collaborative environment and enjoy working closely with cross-functional teams, including sales, product, and support, to drive customer success initiatives. Your ability to analyze customer feedback and data helps you identify opportunities for improvement and growth, both for the clients and the company. You are passionate about helping customers succeed and are committed to delivering exceptional service.
What you'll do
As a Customer Success Manager at AuditBoard, you will be the primary point of contact for our clients, ensuring their satisfaction and success with our audit, risk, ESG, and InfoSec platform. You will develop and maintain strong relationships with clients, understanding their unique needs and challenges. Your role will involve onboarding new customers, providing training and support, and proactively engaging with clients to ensure they are maximizing the value of our products.
You will work closely with the sales team to identify upsell opportunities and ensure a smooth transition from sales to implementation. Your insights will be invaluable in shaping product development and enhancements, as you will gather feedback from clients and communicate it to the relevant teams. You will also track customer health metrics and develop strategies to improve customer retention and satisfaction.
What we offer
AuditBoard offers a dynamic and supportive work environment where you can make a real impact on our clients' success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. As part of our team, you will have the chance to work with leading technology in the audit and risk management space, contributing to the success of Fortune 500 companies. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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