Customer Success Manager • Entry-Level

Who you are

You are an early-in-career talent with a foundational knowledge of Customer Success and a strong desire to progress within Okta. You have the ability to handle a portfolio of smaller ARR customers in a programmatic way, guiding them to achieve business results. You are a continuous learner, eager to build your product knowledge to become a trusted advisor for your clients.

You demonstrate a 'Customer First' mindset, responding to queries in a timely and professional manner. Your diagnostic skills allow you to understand standard customer use cases effectively. You are capable of applying your foundational product knowledge independently to manage your portfolio, confidently prescribing solutions by consistently applying established best practices and playbooks to ensure customers derive maximum value from their interactions with Okta.

What you'll do

As an Associate Customer Success Manager, you will manage a portfolio of accounts, applying your developing skills to understand and address customer needs. You will build your own network of support within the organization, ensuring that you can provide timely and effective responses to customer inquiries. Your role will involve applying diagnostic skills to understand customer use cases and leveraging your product knowledge to guide customers toward successful outcomes.

You will be responsible for demonstrating a commitment to customer satisfaction by proactively engaging with your accounts and ensuring they are utilizing Okta's products effectively. You will work closely with other teams within Okta to facilitate a seamless customer experience, ensuring that your customers feel supported and valued throughout their journey with the company.

What we offer

At Okta, we celebrate a variety of perspectives and experiences, fostering an inclusive environment where everyone can thrive. We encourage you to apply even if your experience doesn't match every requirement, as we value lifelong learners who can contribute to our mission of building a world where identity belongs to everyone. Join us and be part of a team that is dedicated to making a difference in the world of identity management.