About AuditBoard
Streamlining audit and compliance for enterprises
Key Highlights
- Over 2,000 enterprise customers including Boeing & Activision
- Headquartered in Cerritos, CA with 501-1000 employees
- $43.6 million raised in Series A funding
- Revenues exceed $100 million with 60% annual growth rate
AuditBoard is a leading provider of governance, risk, and compliance software, helping enterprises transform their audit processes. With over 2,000 customers, including Boeing, Activision, and Priceline, AuditBoard has established itself as a market leader in Audit Management. Headquartered in Cerri...
🎁 Benefits
AuditBoard offers competitive benefits including company equity, comprehensive health insurance, vision and dental coverage, and 8-16 weeks of paid pa...
🌟 Culture
AuditBoard's culture is rooted in its founders' extensive experience in the Big Four, driving a focus on innovation and efficiency in risk management....
Customer Success Manager • Senior
Skills & Technologies
Overview
AuditBoard is hiring a Senior Manager, Customer Success to lead the evolution of their scale customer segment. You'll design programs and strategies to ensure customer success while managing a team across the US and Poland. This role requires strong data-driven decision-making skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience leading teams and driving customer outcomes. Your data-driven mindset allows you to analyze customer behavior and implement strategies that enhance customer engagement and satisfaction. You thrive in a collaborative environment, working closely with cross-functional teams to architect the customer journey and ensure that every customer achieves measurable success with AuditBoard's platform.
You possess strong leadership skills, enabling you to mentor and guide a team of Customer Success Managers while also being hands-on in designing playbooks and programs. Your passion for efficiency and automation drives you to continuously improve processes and outcomes for customers, ensuring they receive the highest level of service and support.
What you'll do
In this role, you will lead a team of Scale Customer Success Managers, focusing on creating and implementing strategies that cater to the needs of diverse customer segments. You will design programs and playbooks that facilitate a seamless customer journey, ensuring that all customers, regardless of size, achieve their desired outcomes. Your responsibilities will include analyzing customer data to identify trends and opportunities for improvement, as well as collaborating with product and engineering teams to enhance the customer experience.
You will also be responsible for developing and executing training programs for your team, ensuring they are equipped with the knowledge and tools necessary to support customers effectively. By fostering a culture of continuous improvement and customer-centricity, you will help AuditBoard maintain its position as a leader in the audit, risk, ESG, and InfoSec space.
What we offer
AuditBoard provides a dynamic work environment where innovation and collaboration are at the forefront. As a Senior Manager, Customer Success, you will have the opportunity to make a significant impact on the company's growth and customer satisfaction. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement within a rapidly growing organization.
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