About Deel
Global payroll made easy for remote teams
Key Highlights
- Valuation of over $10 billion after unicorn status
- Raised $979.8 million in Series E funding
- Headquartered in San Francisco, CA
- 1001+ employees supporting global operations
Deel is a leading payroll platform that simplifies global hiring for remote teams by automating onboarding, compliance, and payments. Headquartered in San Francisco, CA, Deel has raised $979.8 million in funding and achieved a valuation of over $10 billion, just a year after reaching unicorn status....
🎁 Benefits
Deel offers competitive salaries, equity options, unlimited PTO, and a remote-first work policy. Employees also benefit from a learning budget and com...
🌟 Culture
Deel embraces a remote-first culture that prioritizes flexibility and inclusivity. The company values innovation and is committed to simplifying the c...
Customer Success Manager • Senior
Overview
Deel is hiring a Senior Manager for Customer Success in the Enterprise sector. You'll lead initiatives to enhance customer satisfaction and drive success for enterprise clients. This role requires extensive experience in customer success management.
Job Description
Who you are
You have a proven track record in customer success management, particularly within enterprise environments — your experience includes developing strategies that enhance customer satisfaction and retention. You understand the complexities of managing relationships with large clients and have successfully navigated challenges to deliver exceptional service.
Your leadership skills are evident — you excel at guiding teams to achieve their goals while fostering a culture of collaboration and continuous improvement. You are adept at analyzing customer feedback and data to inform decision-making and drive strategic initiatives.
You possess strong communication skills, allowing you to effectively engage with stakeholders at all levels — whether presenting to executives or collaborating with cross-functional teams, you convey ideas clearly and persuasively.
Your analytical mindset enables you to identify trends and insights from customer interactions, which you leverage to enhance the customer experience. You are comfortable using data to support your recommendations and drive change.
Desirable
Experience in the SaaS industry is a plus, as is familiarity with payroll and HR platforms. You may have worked with AI-powered tools or similar technologies that enhance customer engagement and operational efficiency.
What you'll do
In this role, you will lead the customer success team, focusing on enterprise clients to ensure they derive maximum value from Deel's platform. You will develop and implement customer success strategies that align with business objectives and drive customer satisfaction.
You will work closely with sales, product, and engineering teams to advocate for customer needs and ensure that their feedback informs product development. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services.
You will analyze customer data to track success metrics and report on the health of customer relationships. By identifying at-risk accounts, you will proactively engage with clients to address concerns and improve retention rates.
You will mentor and develop your team, providing guidance and support to help them achieve their professional goals. You will foster a culture of accountability and excellence within the customer success team.
What we offer
Deel offers a dynamic work environment where innovation and collaboration are encouraged. You will be part of a rapidly growing company that is transforming the way global talent connects with businesses. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Deel.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
Clutch is hiring a Senior Manager, Customer Success to lead a team of Customer Success Managers serving mid-market and strategic customers. You'll focus on driving post-implementation success and building scalable processes. This role requires strong leadership and relationship management skills.
Customer Success Manager
Clutch is hiring a Customer Success Manager for their Enterprise team to manage a portfolio of mid-market accounts. You'll drive customer onboarding and ongoing success, focusing on relationship management and value realization. This role is remote and requires strong interpersonal skills.
Customer Success Manager
Brex is hiring a Senior Manager, Enterprise Customer Success to lead a high-performing team focused on enterprise customers. You'll drive adoption, retention, and expansion by delivering a seamless, value-driven customer experience. This role requires strong leadership and customer success management skills.
Customer Success Manager
Deel is seeking a Customer Success Manager to enhance customer satisfaction and drive user engagement. You'll work closely with global teams to ensure seamless integration of their payroll and HR platform. This role requires strong communication and problem-solving skills.
Customer Success Manager
Attentive is seeking a Customer Success Manager for their Enterprise Team to take ownership of relationships with enterprise customers. You'll advise on marketing strategy and best practices while collaborating with various teams to drive customer success.