About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
🎁 Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
🌟 Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Overview
Axon is hiring a Customer Success Manager to build long-term partnerships with larger customers. You'll work closely with clients to understand their needs and help them achieve operational goals. This role requires strong relationship management skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a technology or software environment. Your ability to build trusted partnerships with clients is exceptional, and you thrive on understanding their workflows and organizational structures. You are a strong communicator, able to convey complex information clearly and effectively, and you enjoy collaborating with cross-functional teams to drive customer satisfaction. You are adaptable and can wear multiple hats, from project management to consulting, ensuring that your customers feel supported and empowered.
Desirable
Experience in the public safety or justice sectors would be a plus, as would familiarity with cloud software solutions. You are data-driven and can leverage insights to influence product roadmaps and internal projects. You have a proactive approach to problem-solving and are always looking for ways to enhance customer efficiency and confidence in using products.
What you'll do
As a Customer Success Manager at Axon, you will be the main point of contact for larger customers, working to build long-term, strategic partnerships. You will engage with clients to understand their unique needs and challenges, providing best practices to help them achieve their operational goals. Your role will involve collaborating with various internal teams to relay customer feedback and insights, which will help shape product development and enhancements. You will also be responsible for managing customer relationships, ensuring they receive the support they need to maximize the value of Axon's products. Travel may be required for client meetings and engagements, estimated at 25-35%.
What we offer
At Axon, you will be part of a mission-driven company that values your contributions and encourages your growth. We offer a collaborative work environment where you can make a real impact on public safety and justice. You will have opportunities for professional development and the chance to work with a diverse team committed to making a difference. We believe in empowering our employees and providing them with the resources they need to succeed in their roles.
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