Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in the AI or technology sector. Your ability to engage with enterprise clients and guide them through complex implementations is key to your success. You understand the importance of building strong relationships and are adept at identifying customer needs to drive adoption and maximize value. You thrive in collaborative environments, working closely with sales, product, and marketing teams to ensure customer satisfaction and success. You are passionate about technology and its potential to transform businesses, and you are committed to helping customers unlock the full value of their investments.

What you'll do

In this role, you will engage with a diverse range of enterprise customers, guiding them through the implementation of Cohere's advanced Language Learning Model (LLM). You will work closely with customers to understand their unique challenges and help them navigate the complexities of deploying AI solutions. Your responsibilities will include developing and executing customer success plans, conducting regular check-ins to assess progress, and providing training and support to ensure successful adoption. You will collaborate with internal teams to address customer feedback and drive product improvements, ensuring that our solutions meet the evolving needs of our clients. Your role will be instrumental in fostering long-term relationships and ensuring that customers achieve their desired outcomes.

What we offer

Cohere offers a supportive and inclusive work environment where you can thrive. We provide a range of benefits, including a budget for mental health support, generous parental leave, and personal enrichment benefits. Our flexible work arrangements allow you to balance your professional and personal life effectively. With six weeks of vacation, you will have ample time to recharge and pursue your interests outside of work. Join us in our mission to scale intelligence and make a meaningful impact in the world of AI.