Technical Account Manager • Lead

Who you are

You have a strong background in technical account management, with experience leading teams to deliver exceptional support and drive product adoption. Your leadership skills enable you to effectively manage change and advocate for clients, ensuring their needs are met with the highest standards. You understand the complexities of working with law enforcement agencies and are committed to enhancing public safety through technology. Your ability to communicate technical concepts clearly and effectively is one of your key strengths, allowing you to build strong relationships with clients and internal teams alike.

You are a problem solver at heart, always looking for innovative solutions to complex challenges. Your experience in crisis management equips you to respond swiftly to urgent technical support needs, ensuring that clients receive timely assistance. You thrive in fast-paced environments and are motivated by the impact your work has on society. You are passionate about technology and its potential to transform public safety operations, and you are eager to share your knowledge and expertise with your team and clients.

What you'll do

In this role, you will oversee a team of Technical Account Managers, guiding them in delivering exceptional technical support to law enforcement agencies. You will be responsible for ensuring the successful adoption of Axon's products and services, acting as a subject matter expert on all offerings. Your leadership will be crucial in identifying agency pain points and facilitating solution adoption, ultimately enhancing the effectiveness of law enforcement operations. You will also play a key role in crisis management, responding to urgent technical support needs and advocating for agencies within Axon.

You will collaborate closely with cross-functional teams to drive product improvements based on client feedback and needs. Your insights will help shape the direction of Axon's offerings, ensuring they meet the evolving demands of law enforcement agencies. You will also be involved in training and mentoring your team, fostering a culture of continuous improvement and professional growth.

What we offer

At Axon, you will be part of a mission-driven organization that values collaboration, innovation, and diversity. We offer a competitive salary and benefits package, along with opportunities for professional development and career advancement. You will work in a supportive environment where your contributions are recognized and valued. Join us in making a meaningful impact on public safety and justice through technology.