Technical Account Manager • Mid-Level

Who you are

You have a strong background in customer success and account management, ideally within the technology sector. Your experience includes working closely with clients to understand their needs and provide tailored solutions that enhance their business operations. You are adept at building relationships and have a knack for problem-solving, ensuring that clients receive the best possible service and support.

You possess excellent communication skills, allowing you to convey complex technical concepts in an easily understandable manner. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional results. Your ability to manage multiple accounts and prioritize tasks effectively is key to your success in this role.

Desirable

Experience in the beauty and wellness industry is a plus, as it gives you a deeper understanding of the unique challenges faced by our clients. Familiarity with cloud-based software solutions will also be beneficial, as you will be working with Zenoti's platform to assist clients in optimizing their use of our services.

What you'll do

As the Manager of Technical Accounts, you will be responsible for overseeing a portfolio of clients, ensuring they are fully utilizing Zenoti's software solutions. You will act as a trusted advisor, guiding clients through the implementation process and providing ongoing support to help them achieve their business goals. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.

You will collaborate with internal teams, including product development and customer support, to address any technical issues that arise and advocate for client needs. Your insights will help shape product enhancements and drive customer success initiatives. Additionally, you will conduct training sessions for clients to ensure they are equipped to leverage the full capabilities of our platform.

What we offer

Zenoti is committed to fostering a positive work environment where employees feel valued and empowered. We offer competitive compensation packages, opportunities for professional growth, and a culture that encourages collaboration and innovation. Join us in making a significant impact in the beauty and wellness industry by helping our clients succeed with our cutting-edge technology.