Professional Services Manager • Mid-Level

Who you are

You have a strong background in project management, with experience in managing complex technical deployments and ensuring customer satisfaction. You excel in engaging with corporate leaders and technology decision-makers, acting as a trusted advisor to facilitate the adoption of innovative solutions. Your ability to connect with diverse perspectives allows you to understand customer needs and enhance organizational workflows effectively.

You are skilled in navigating both pre-sale and post-sale processes, ensuring that customers realize the full potential of Axon's products. Your expertise in technical deployment and project management enables you to drive initiatives that enhance efficiencies and workflows within organizations. You thrive in a fast-paced environment and are committed to making a meaningful impact through your work.

What you'll do

As a Professional Services Manager at Axon, you will play a crucial role in driving the successful implementation of Axon's comprehensive suite of products. You will engage with customers to understand their needs and ensure that they adopt solutions that enhance their operational workflows. Your responsibilities will include managing the deployment of Axon's products, facilitating training sessions, and providing ongoing support to ensure customer satisfaction.

You will collaborate closely with cross-functional teams to align product offerings with customer requirements, ensuring that all technical solutions are delivered on time and within scope. Your role will involve significant travel, as you will be required to visit various Axon hub sites and customer locations to oversee implementations and provide hands-on support. You will also be responsible for gathering feedback from customers to inform product development and improve service offerings.

What we offer

At Axon, you will be part of a mission-driven organization that values collaboration and innovation. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a supportive environment where your contributions are recognized and valued, and where you can make a real difference in the lives of others through technology.