Professional Services Manager • Mid-Level

Who you are

You have a strong background in professional services management, ideally with experience in product implementation and customer success. You possess broad technical knowledge and a customer-centric attitude, enabling you to effectively support clients in deploying Axon's products. You thrive in fast-moving environments and can navigate ambiguity with agility, ensuring that customer needs are met with precision and care. Your ability to collaborate with diverse teams, including sales, training, and customer support, is essential for fostering strong partnerships and delivering exceptional service. You are committed to continuous growth and are eager to take ownership of your role in driving real change.

Desirable

Experience in the SaaS industry or with cloud software products is a plus. Familiarity with the DACH market and its unique challenges will help you excel in this position. A proactive approach to problem-solving and a passion for customer success will set you apart as a candidate.

What you'll do

As a Professional Services Manager at Axon, you will play a pivotal role in supporting our growing customer base with product deployments primarily in the DACH region. You will work closely with various teams to ensure a seamless implementation experience for our clients. Your responsibilities will include consulting with customers to understand their needs, coordinating deployment programs, and providing ongoing support to ensure successful product adoption. You will become an expert in Axon's SaaS and devices products, leveraging your knowledge to guide customers through the implementation process. Your efforts will directly contribute to building strong partnerships and enhancing customer satisfaction.

You will also be responsible for managing customer expectations and ensuring that projects are delivered on time and within scope. Regular communication with stakeholders will be key to keeping everyone informed and aligned throughout the deployment process. You will have the opportunity to travel internationally, engaging with clients and partners to strengthen relationships and gather feedback that can inform future product improvements.

What we offer

At Axon, we are committed to creating a meaningful work environment where you can thrive. You will be part of a mission-driven company focused on protecting life and addressing critical safety and justice issues. We offer a collaborative culture that values diverse perspectives and encourages professional growth. You will have the chance to work with cutting-edge technology and contribute to impactful projects that make a difference in communities. We believe in empowering our employees to do their best work and support them in their career development. Join us in our mission to create a safer world.