Technical Account Manager • Senior

Who you are

You have a strong background in technical account management, with experience in building and sustaining long-term partnerships with clients. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to translate complex technical concepts into actionable insights for customers. You thrive in a collaborative environment, working closely with cross-functional teams to deliver exceptional service and support. Your problem-solving skills enable you to tackle challenges head-on, ensuring customer satisfaction and operational efficiency.

You understand the importance of device lifecycle management and have experience in incident response and root cause analysis. Your technical expertise allows you to troubleshoot network issues effectively, ensuring that customers can rely on Axon's products and services. You are committed to continuous improvement and are always looking for ways to enhance processes and drive operational excellence.

What you'll do

As a Senior Technical Account Manager at Axon, you will be the primary technical leader for one of our strategic customers, overseeing their day-to-day technical needs and ensuring a seamless experience with our products. You will manage device lifecycle processes, including return merchandise authorization (RMA), and lead incident response efforts to resolve issues quickly and efficiently. Your role will involve collaborating with internal teams to deliver technical best practices and drive broad operational adoption of Axon's solutions.

You will work closely with customers to understand their needs and translate them into prioritized product and engineering outcomes. By fostering strong relationships, you will help improve the reliability, usability, and efficiency of our products, directly contributing to Axon's success in the Enterprise market. Your ability to communicate effectively with both technical and non-technical stakeholders will be crucial in ensuring that customer expectations are met and exceeded.

What we offer

At Axon, we are committed to creating a workplace where you can thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a mission-driven organization that values collaboration, diversity, and innovation. Join us in making a meaningful impact on society's safety and justice issues while advancing your career in a supportive environment.