Technical Account Manager • Senior

Who you are

You have a strong background in technical account management, with experience in building and sustaining long-term partnerships with customers. Your ability to communicate effectively and translate technical concepts into actionable insights is key to your success. You thrive in a collaborative environment, working closely with cross-functional teams to enhance customer satisfaction and operational efficiency. You are proactive in identifying customer needs and driving improvements that align with their goals. Your technical expertise allows you to provide best practices and support for device lifecycle management and incident response. You are committed to fostering a culture of continuous improvement and operational excellence.

What you'll do

As a Senior Technical Account Manager at Axon, you will serve as the primary technical contact for one of our strategic customers, ensuring their success with our products. You will oversee device lifecycle management, including return merchandise authorization (RMA) processes, and lead incident response efforts. Your role will involve troubleshooting network issues and implementing scalable process improvements across large deployments. You will collaborate with internal teams to deliver technical best practices and facilitate the operational adoption of Axon products. By understanding customer needs, you will help prioritize product and engineering outcomes that enhance reliability and usability. Your contributions will directly support Axon's mission to protect life and improve public safety.

What we offer

At Axon, we offer a dynamic work environment where you can make a meaningful impact. You will have opportunities for professional growth and development as you work on critical safety and justice issues. We value diversity and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to create a safer world through innovative technology.