About Axon
Empowering law enforcement with advanced technology
Key Highlights
- Over 18,000 law enforcement customers worldwide
- Headquartered in Scottsdale, Arizona
- Offers body cameras and evidence management solutions
- 1,500+ employees dedicated to public safety technology
Axon Enterprise, Inc., headquartered in Scottsdale, Arizona, is a leading provider of technology solutions for law enforcement agencies. Known for its flagship product, the Taser, Axon also offers a suite of software and hardware products including body cameras and evidence management systems. With ...
π Benefits
Axon provides competitive salaries, equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from comprehe...
π Culture
Axon fosters a culture focused on public safety and accountability, emphasizing transparency and ethical practices. The company values innovation and ...
Overview
Axon is seeking a Technical Account Manager II to support and deploy software solutions within law enforcement agencies. You'll leverage your expertise to manage complex deployments and foster strong customer relationships. This role is based on-site in Wichita, KS.
Job Description
Who you are
You have a strong background in technical account management, ideally with experience in deploying software solutions in a customer-facing role. You excel at diagnosing and resolving complex technical issues, ensuring that clients receive the highest level of support. Your ability to build and maintain strong relationships with customers is key to your success, as you act as their advocate within the company. You are detail-oriented and possess excellent communication skills, allowing you to effectively convey technical information to non-technical stakeholders. You thrive in a collaborative environment and are committed to contributing to public safety through technology. You understand the importance of customer feedback and use it to drive improvements in service delivery.
What you'll do
In this role, you will serve as the primary technical liaison for assigned law enforcement agencies, diagnosing and resolving complex technical issues with Axon's products and services. You will collaborate closely with deployment teams to ensure successful implementation of software solutions, driving software adoption and usage among your clients. Your responsibilities will include managing customer expectations, providing training and support, and acting as a point of escalation for technical issues. You will work to enhance public safety by ensuring that the technology is effectively utilized by those who need it most. You will also gather feedback from customers to inform product development and improvements, ensuring that Axon's offerings meet the evolving needs of law enforcement agencies.
What we offer
Axon provides a fast-paced and meaningful work environment where you can make a real impact. You will have the opportunity to grow professionally while working on a mission that matters. The company values diversity and encourages employees to bring their unique perspectives to the table. You will be part of a team that is dedicated to protecting life and enhancing public safety through innovative technology. Axon offers competitive compensation and benefits, fostering a culture of collaboration and support.
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