About Backblaze
Affordable cloud storage and backup for everyone
Key Highlights
- Serves over 500,000 customers globally
- $20 million raised in funding
- Headquartered in San Mateo, California
- Offers unlimited PTO and remote work options
Backblaze, Inc., founded in 2007, is a cloud storage and data backup company headquartered in San Mateo, California. Known for its affordable and reliable backup solutions, Backblaze serves over 500,000 customers, including businesses and individuals. The company has raised $20 million in funding an...
🎁 Benefits
Backblaze offers competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy, allowing employees to maintain a healthy work...
🌟 Culture
Backblaze fosters a culture of transparency and simplicity, prioritizing customer feedback and engineering excellence. The company values open communi...
Overview
Backblaze is seeking a Customer Growth Intelligence Consultant to design and operationalize data-driven programs for customer expansion. This role involves hands-on work across data sources and systems to create insights that drive growth across various teams.
Job Description
Who you are
You have a strong background in customer success and data analysis, with experience in identifying growth opportunities within existing customer bases. You understand how to leverage data to drive actionable insights and have a knack for operationalizing strategies that enhance customer engagement and satisfaction. Your ability to collaborate with cross-functional teams, including Sales, Marketing, and Customer Support, allows you to create a cohesive approach to customer growth. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering results. You are passionate about helping customers succeed and have a proven track record of driving initiatives that lead to customer expansion.
What you'll do
In this role, you will engage in a focused 10–12 week project to design and implement the necessary data signals and programs that identify customers ready for expansion. You will work hands-on with various data sources and systems to create durable insights that inform strategies across Customer Success, Support, Sales, and Marketing. Your responsibilities will include analyzing customer data to identify trends and opportunities, developing automated reporting systems, and collaborating with teams to ensure that insights are actionable and lead to tangible growth. You will also be responsible for operationalizing these insights, ensuring that they are integrated into the workflows of relevant teams to maximize their impact on customer success.
What we offer
At Backblaze, we pride ourselves on fostering a diverse and inclusive workplace that empowers our employees to thrive. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that is dedicated to transforming the cloud storage landscape and helping our customers achieve their goals. Join us in our mission to provide accessible and affordable cloud storage solutions that enable innovation and success for businesses and individuals alike.
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