About Behavox
AI-driven compliance solutions for modern workplaces
Key Highlights
- $179.9 million raised to date, fueling growth and innovation
- Headquartered in Financial District, New York, NY
- Serves clients in highly regulated industries, including financial services
- Utilizes AI and machine learning to analyze unstructured data
Behavox is a leading AI-driven platform headquartered in the Financial District of New York, NY, specializing in communication surveillance for security and compliance. With $179.9 million in funding, Behavox helps organizations in the fintech and B2B sectors analyze vast amounts of unstructured com...
🎁 Benefits
Behavox offers equity and ownership options, comprehensive health insurance for employees and their families, and a robust relocation program that inc...
🌟 Culture
Behavox fosters a culture of innovation and adaptability, continuously updating its platform to meet the evolving needs of its clients. The company va...
Overview
Behavox is seeking a Customer Success Manager to drive customer value and ensure zero churn. You'll leverage business acumen to help customers achieve their KPIs and expand business through upsells. This role requires strong communication and relationship-building skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally with 3+ years of experience in a technology-driven environment. Your strong business acumen allows you to understand customer needs and craft effective strategies to deliver value. You excel in building relationships and have a knack for identifying upsell opportunities that benefit both the customer and the company. You are data-driven and can measure success through KPIs, ensuring that customers achieve their desired outcomes. You are a proactive communicator, capable of guiding customers through the implementation process and beyond, ensuring they are primed for long-term success.
Desirable
Experience in a SaaS environment is a plus, as is familiarity with AI/ML technologies. You are comfortable working in a hybrid setting and can adapt to the needs of your customers and team. You have a passion for innovation and are eager to contribute to a company that is shaping the future of data utilization in businesses.
What you'll do
As a Customer Success Manager at Behavox, you will be responsible for the end-to-end coordination and execution of customer deliverables during the delivery stage. Your primary focus will be on ensuring that customers derive maximum value from the Behavox platform, which involves facilitating high ROI and preventing churn. You will work closely with customers to define their KPIs and guide them in achieving their business goals. After the go-live phase, you will measure the success of the program and provide ongoing support to help customers navigate challenges and seize opportunities. Your role will also involve identifying upsell opportunities and expanding your book of business, contributing to the overall growth of the company.
What we offer
At Behavox, you will be part of a dynamic team that is committed to innovation and excellence. We offer a hybrid work environment that allows for flexibility while fostering collaboration. You will have the opportunity to work with cutting-edge technologies and contribute to projects that have a significant impact on our customers' success. We value our employees and provide opportunities for professional growth and development, ensuring that you can advance your career while making a meaningful contribution to our mission.
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