About ZoomInfo
Your go-to-market intelligence platform for success
Key Highlights
- Public company (NASDAQ: ZI) with a market cap over $4B
- 30,000+ customers including Salesforce and LinkedIn
- Headquartered in Vancouver, WA with a global presence
- $1.2B raised in funding from investors like TA Associates
ZoomInfo, headquartered in Vancouver, Washington, is a leading go-to-market intelligence platform that provides a comprehensive business contact database and advanced analytics tools. With over 30,000 customers, including major companies like Salesforce and LinkedIn, ZoomInfo went public in 2020 and...
π Benefits
ZoomInfo offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment. Employees also benefit from a lea...
π Culture
ZoomInfo fosters a data-driven culture that emphasizes innovation and customer success. The company values transparency and encourages employees to le...
Overview
ZoomInfo is seeking a Senior Customer Success Manager to drive product adoption and retention for international enterprise customers. You'll cultivate deep customer relationships and execute strategic account plans. This role requires experience in managing enterprise accounts and delivering business value.
Job Description
Who you are
You have a proven track record in customer success management, particularly with international enterprise accounts. With at least 5 years of experience, you understand the nuances of driving product adoption and retention in a competitive landscape. Your ability to cultivate deep relationships with clients is unmatched, and you thrive on delivering high levels of business value. You are proactive, acting as an advocate for your customers within the organization, ensuring their needs are met and exceeded. You possess strong strategic thinking skills, enabling you to develop and execute account plans that focus on expansion and customer satisfaction.
Desirable
Experience in a technology or SaaS environment is a plus, as is familiarity with customer success metrics and tools. You are comfortable working with cross-functional teams and have a knack for identifying opportunities for upselling and cross-selling. Your communication skills are exceptional, allowing you to present business reviews and strategic plans effectively to stakeholders.
What you'll do
In this role, you will manage a book of 20-30 international enterprise accounts, focusing on maximizing performance against renewals, upsell, and cross-sell targets. You will create innovative go-to-market strategies leveraging the ZoomInfo GTM Intelligence Platform to drive customer value creation. As an extension of your customers, you will proactively advocate for their needs within ZoomInfo, ensuring that defined objectives are accomplished. You will develop and execute strategic account plans, delivering business reviews that highlight value realization and customer success planning. Your role will involve regular communication with clients to assess their satisfaction and identify areas for improvement, ensuring that they derive maximum value from ZoomInfo's offerings.
What we offer
At ZoomInfo, you will be part of a dynamic team that values collaboration and celebrates wins. We provide tools that amplify your impact and a culture that supports your ambition. You will have the opportunity to work with some of the worldβs most iconic companies, making a significant impact on their success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us and accelerate your career in a supportive and fast-paced environment.
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