About Benchling
Empowering biotech breakthroughs through cloud technology
Key Highlights
- Over 200,000 scientists using Benchling's platform
- Raised $411.2 million in total funding
- Headquartered in Yerba Buena, San Francisco, CA
- Serves 1,000+ companies and 7,500 academic institutions
Benchling is a leading cloud-based platform designed specifically for biotech R&D, empowering over 200,000 scientists from more than 1,000 companies and 7,500 academic institutions, including Moderna and 23andMe. Headquartered in Yerba Buena, San Francisco, Benchling has raised $411.2 million in tot...
🎁 Benefits
Benchling offers 4 months of paid parental leave, a 401k plan, flexible paid time off, and work-from-home opportunities. Employees enjoy 100% coverage...
🌟 Culture
Benchling fosters a culture of sincerity and consciousness, focusing on empowering scientists to make breakthrough discoveries. As a pioneer in the R&...
Skills & Technologies
Overview
Benchling is seeking a Customer Experience Operations Manager to enhance customer experience processes and systems. You'll collaborate with various teams and utilize tools like SQL and data analysis to drive efficiency. This role requires strong operational skills and experience in customer success.
Job Description
Who you are
You have a strong background in customer experience operations, ideally with 5+ years of experience in a similar role. You are skilled in data analysis and have a proven track record of improving operational efficiency. Your ability to collaborate across teams is essential, as you will work closely with Professional Services, Support, and Customer Success leaders to enhance processes and tools. You are proficient in SQL and have experience building dashboards to track team and customer outcomes. You understand the importance of data in driving decision-making and are comfortable presenting insights to executives. You are detail-oriented and thrive in a fast-paced environment where you can make a significant impact on customer satisfaction.
Desirable
Experience in the biotechnology or software industry is a plus. Familiarity with tools like Mode and Sigma for dashboard creation will set you apart. You are a proactive problem solver who enjoys tackling challenges and finding innovative solutions to enhance customer experiences.
What you'll do
In this role, you will maintain and evolve customer experience dashboards, ensuring metrics visibility for the team and executives. You will spearhead initiatives that span pre-sales scoping, implementation, post-live support, and customer success phases. Your responsibilities will include collaborating with various operational teams to align processes with company goals. You will drive cross-functional initiatives that enhance the efficiency of customer experience operations. You will also be responsible for producing accurate and timely data for executive reviews, ensuring that the leadership team has the insights they need to make informed decisions. Your role will require you to be hands-on, as you will work directly with tools and systems to implement improvements.
What we offer
At Benchling, you will be part of a mission-driven company that is transforming the biotechnology landscape. We offer a collaborative work environment where your contributions will directly impact our customers and the industry. You will have opportunities for professional growth and development, working alongside talented individuals who are passionate about their work. We believe in fostering a culture of innovation and continuous improvement, and we encourage you to apply even if your experience doesn't match every requirement. Join us in unlocking the power of biotechnology and making a difference in the world.
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