About Grindr
Connecting the LGBTQ+ community worldwide
Key Highlights
- Over 10 million monthly active users
- Raised $93 million in funding
- Headquartered in Central LA, California
- Flexible PTO with two company-wide shutdown weeks
Grindr is the world's largest social networking app for gay, bi, trans, and queer individuals, headquartered in Central LA, California. With over 10 million monthly active users, Grindr has raised $93 million in funding to enhance its platform, which includes free and premium subscription options li...
🎁 Benefits
Grindr offers 100% employer-paid medical, dental, and vision premiums, a 401k match up to 6%, and flexible PTO including two company-wide shutdown wee...
🌟 Culture
Grindr is committed to fostering a supportive environment for the LGBTQ+ community, with a strong emphasis on inclusivity and social responsibility. T...
Cx Operations Manager • Mid-Level
Overview
Grindr is seeking a CX Operations Manager to oversee vendor performance and manage sensitive case escalations. You'll collaborate with cross-functional teams to enhance moderation processes and drive operational efficiencies. This role is based in San Francisco or New York with a hybrid work model.
Job Description
Who you are
You are an experienced operations professional with a strategic mindset and a data-driven approach. You have a strong background in managing vendor performance and ensuring adherence to quality standards. Your ability to oversee sensitive case escalations demonstrates your commitment to maintaining a safe and inclusive platform. You thrive in collaborative environments, working closely with Trust & Safety, Legal, Product, and Engineering teams to optimize enforcement workflows.
You possess excellent analytical skills, allowing you to monitor trends in moderation and enforcement effectively. Your experience in process automation and operational efficiencies will be crucial in enhancing Grindr's enforcement effectiveness. You are adept at identifying inefficiencies and implementing process improvements that drive scalability and efficiency.
What you'll do
In this role, you will play a critical part in shaping Grindr's enforcement workflows and enhancing moderation processes. You will oversee vendor performance, ensuring adherence to SLAs and enforcement accuracy through regular reporting and audits. Your responsibilities will include refining escalation workflows for high-risk cases, collaborating with cross-functional teams to surface and resolve critical enforcement challenges.
You will drive operational efficiencies through process automation, identifying areas for improvement and implementing solutions that enhance scalability. Your role will require you to monitor trends in moderation and enforcement, improving consistency and maintaining high-quality standards across both human and AI-driven processes. You will be instrumental in ensuring that Grindr's platform remains safe, inclusive, and aligned with company policies.
What we offer
Grindr offers a competitive salary range for this position, with base pay varying by location. In New York, the base pay range is $144,000—$170,000 USD, while in the Bay Area, it is $148,000—$175,000 USD. This role also includes eligibility for equity, benefits, and a company bonus program. You will have the opportunity to work in a hybrid model, with in-office requirements on Tuesdays and Thursdays, fostering collaboration and team engagement.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Grindr.
Similar Jobs You Might Like
Based on your interests and this role
Data Engineer
OPSWAT is hiring a Data Engineering Team Lead focused on Azure to manage and maintain their data infrastructure. You'll work with Azure, AWS, and GCP technologies to develop robust data integration pipelines. This position requires leadership experience in data engineering.
Customer Operations
Benchling is hiring a Customer Experience Operations Manager to enhance customer experience processes and systems. You'll collaborate with various teams and utilize tools like SQL and data analysis to drive efficiency. This role requires experience in customer success and operations management.
Customer Operations
Benchling is seeking a Customer Experience Operations Manager to enhance customer experience processes and systems. You'll collaborate with various teams and utilize tools like SQL and data analysis to drive efficiency. This role requires strong operational skills and experience in customer success.
Strategy & Operations
Dandy is hiring a Senior Manager, CX Strategy & Operations to lead strategic initiatives and optimize customer experience processes. This role requires strong analytical and operational skills to drive measurable business outcomes.
Customer Success Manager
GitLab is hiring a CX Strategy Manager to shape customer health and retention strategies. You'll collaborate with Customer Success teams to enhance effectiveness. This role requires strategic thinking and experience in customer experience management.