Professional Services Lead • Lead

Who you are

You have a proven track record of leading teams and driving successful implementations in a professional services environment. With a deep understanding of customer needs, you excel at building relationships and fostering a culture of excellence within your team. Your experience in the biotechnology sector is a significant asset, allowing you to connect with clients and understand their unique challenges. You are passionate about developing your team members' careers and creating an environment where they can thrive. You possess strong strategic thinking skills, enabling you to partner effectively with leadership to define and optimize implementation processes. You are adaptable and thrive in a fast-paced environment, ready to tackle the challenges that come with scaling a professional services team.

What you'll do

As the Professional Services Lead at Benchling, you will oversee a team of Implementation Managers, guiding them in delivering exceptional service to our diverse customer base. You will work closely with the Customer Experience Leader EMEA to define the professional services strategy and ensure that our methodologies are refined and effective. Your role will involve coaching and developing your team, fostering collaboration and continuous learning to enhance performance. You will be responsible for managing the implementation process, ensuring that clients achieve their scientific and business goals with our R&D Cloud solutions. You will also play a key role in scaling our implementation practice, identifying opportunities for improvement and innovation in our approach. Your leadership will be crucial in building a high-performing team that is dedicated to excellence and customer satisfaction.

What we offer

At Benchling, we are committed to unlocking the power of biotechnology through modern software solutions. We offer a collaborative and innovative work environment where you can make a significant impact. You will have the opportunity to work with some of the most innovative biotech companies in the world, helping them to accelerate their research and development processes. We value professional growth and provide resources for continuous learning and development. Join us in our mission to transform the biotechnology landscape and make a difference in the world.