Operations Manager • Lead

Who you are

You have a strong background in operations management, particularly within the financial services or real estate sectors. Your experience includes coordinating with senior management to implement strategies that drive results and align with organizational objectives. You are skilled in managing teams, setting SMART goals, and providing constructive feedback to help team members grow in their roles. Your communication skills enable you to effectively engage with stakeholders, particularly those based in the US, ensuring that updates and strategies are clearly conveyed.

You understand the importance of employee engagement and retention strategies, leveraging insights from surveys and focus groups to foster a positive work environment. You are proactive in identifying training and development opportunities for your team, encouraging them to advance in their professional journeys. Your leadership style is supportive and results-oriented, inspiring your team to achieve their best.

Desirable

Experience in the Commercial Real Estate sector is a plus, as is familiarity with mortgage banking processes. You may also have a background in data analysis or financial statement evaluation, which would enhance your ability to guide your team effectively.

What you'll do

In this role, you will oversee a team of 3-4 Mortgage Banking Analysts and Senior Analysts, ensuring that they are aligned with the goals of the Global Production Operations vertical. You will be responsible for coordinating with senior management to implement strategies that drive performance and results. Regular communication with stakeholders in the US will be a key part of your role, as you provide updates and gather feedback to refine operational processes.

You will set clear goals for your team members using the SMART framework, engaging and inspiring them to reach their full potential. Performance reviews will be a critical tool for you, as you provide objective feedback and support to help your team grow. You will leverage insights from employee surveys and focus group meetings to implement strategies that enhance engagement and retention.

Encouraging your team to take advantage of training and development opportunities will be a priority for you, as you understand the value of continuous learning in achieving operational excellence. You will foster a culture of collaboration and support, ensuring that your team feels empowered to contribute to the organization's success.

What we offer

Berkadia offers a dynamic work environment where you can make a significant impact on the Commercial Real Estate loan life cycle. You will have the opportunity to work closely with senior management and contribute to strategic initiatives that shape the future of the organization. Your role will be pivotal in driving team performance and engagement, making this a rewarding position for those who thrive in leadership roles.

We encourage you to apply even if your experience doesn't match every requirement. At Berkadia, we value diverse perspectives and are committed to creating an inclusive workplace where everyone can succeed.