About Better
Simplifying homeownership through technology and innovation
Key Highlights
- Headquartered in New York City with 5K-10K employees
- Over 1 million customers served since inception
- $900 million raised from investors including Goldman Sachs
- Valued at approximately $7 billion
Better, founded in 2016 and headquartered in New York City, is a digital-first homeownership company that offers a comprehensive suite of services including mortgage, real estate, title, and homeowners insurance. With over 1 million customers, Better has raised $900 million in funding from investors...
🎁 Benefits
Better offers competitive salaries, equity options, unlimited PTO, remote work flexibility, and a comprehensive parental leave policy. Employees also ...
🌟 Culture
Better fosters a culture of inclusivity and diversity, encouraging employees to bring their unique backgrounds to the table. The company emphasizes cu...
Overview
Better is hiring a Customer Success Associate to build and maintain strong relationships with customers, serving as their primary point of contact. This role requires excellent communication skills and a customer-focused mindset.
Job Description
Who you are
You have a strong operational capability and business acumen, with a 'get stuff done' mentality. Your ability to engage in meaningful conversations with US-based clients is crucial, and prior experience in customer service roles focused on US customers will be an advantage. You thrive in a fast-paced environment and are eager to contribute to a new team dedicated to simplifying the home buying journey.
What you'll do
As a Customer Success Associate, you will be the primary point of contact for customers, building and maintaining strong relationships. Your responsibilities will include understanding customer needs and providing support throughout their home buying journey. You will work closely with the Real Estate Team to ensure seamless interactions and customer satisfaction. This role requires you to be proactive in addressing customer inquiries and concerns, ensuring a positive experience.
What we offer
This is a night shift role from 6:30 PM to 3:30 AM IST, with a night shift allowance in addition to your fixed CTC. You will have the flexibility of working from home, with support for your setup and a monthly WFH allowance. At Better, we foster an environment where ambitious individuals can thrive and recognize their full potential.
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