Customer Success Manager • Mid-Level

Who you are

You have a strong background in project management, ideally within the e-commerce or logistics sectors. Your experience includes guiding customers through complex processes, ensuring their satisfaction from the initial signup to their first successful shipments. You understand the importance of customer success and are committed to delivering a five-star experience. You thrive in collaborative environments, working closely with warehouse, tech, and sales teams to achieve common goals. You are detail-oriented and can manage multiple projects simultaneously, ensuring that all aspects of onboarding are executed flawlessly. You are proactive in identifying potential challenges and addressing them before they impact the customer experience. You have excellent communication skills, allowing you to effectively convey information to both internal teams and external clients.

What you'll do

As an Onboarding Manager at Bigblue, you will play a crucial role in the customer journey, ensuring that new clients are set up for success. You will lead onboarding projects, coordinating with various teams to facilitate a smooth transition for customers. Your responsibilities will include developing onboarding plans tailored to each client's needs, conducting training sessions, and providing ongoing support during the initial stages of their partnership with Bigblue. You will monitor the progress of onboarding initiatives, gathering feedback to continuously improve the process. You will also work closely with the sales team to ensure that customer expectations are met and exceeded. Your hands-on approach will involve troubleshooting any issues that arise during the onboarding phase, ensuring that customers feel supported and valued.

What we offer

At Bigblue, we offer a dynamic work environment where you can make a significant impact on our customers' success. You will be part of a growing team that is dedicated to revolutionizing e-commerce logistics. We provide opportunities for professional development and growth within the company. Our culture emphasizes collaboration, innovation, and a commitment to excellence. You will have the chance to work with a diverse range of clients, from fast-growing DTC brands to established global names. We believe in empowering our employees and encourage you to bring your ideas to the table. Join us in our mission to democratize logistics and help independent brands thrive in the e-commerce landscape.