About Bigblue
Logistics solutions tailored for eCommerce success
Key Highlights
- Headquartered in Paris, France with 201-500 employees
- $18.6 million in funding to support growth
- End-to-end order fulfillment services for eCommerce brands
- Transparent salary grid promoting equal pay
Bigblue is a logistics provider based in Chaussée-d'Antin, Paris, specializing in eCommerce solutions for brands of all sizes. With $18.6 million in funding, Bigblue offers end-to-end order fulfillment services, including product storage, personalized packaging, and inventory analytics, while only c...
🎁 Benefits
Bigblue offers comprehensive health coverage fully paid by the company, stock option packages for all employees, and remote work options for two days ...
🌟 Culture
Bigblue's culture emphasizes transparency and fairness, with a transparent salary grid to ensure equal pay for equal work. The company focuses on prov...
Overview
Bigblue is hiring a Senior Onboarding Manager to enhance customer satisfaction during the onboarding process for key accounts. You'll work closely with European D2C brands to ensure a seamless experience. This role requires strong customer relationship skills and a focus on continuous improvement.
Job Description
Who you are
You have a strong background in customer success and onboarding, with a proven track record of enhancing customer experiences. Your ability to understand customer requirements and provide tailored support is key to your success in this role. You are proactive in identifying areas for improvement and championing customer needs within the organization. Your analytical skills allow you to track onboarding performance and satisfaction metrics effectively, ensuring that customers achieve their first success with our service.
You thrive in a collaborative environment, working closely with cross-functional teams to implement best practices and improve internal processes. Your communication skills enable you to coach and advise customers effectively, guiding them through the onboarding journey. You are passionate about delivering a five-star customer experience and are committed to helping independent brands scale their operations successfully.
What you'll do
As a Senior Onboarding Manager at Bigblue, you will play a crucial role in the customer success journey. You will be responsible for ensuring that key accounts receive the support they need from the moment they sign up until they achieve their first success with our service. This involves understanding customer requirements, providing tailored assistance, and sharing best practices to enhance their onboarding experience.
You will continuously monitor and report on onboarding performance and satisfaction metrics, using this data to identify areas for improvement. Your insights will help shape the onboarding process, making it as efficient and effective as possible. You will collaborate with various teams to implement suggested improvements and ensure that customer feedback is integrated into our operations.
In this role, you will also have the opportunity to lead initiatives aimed at enhancing the overall onboarding experience for our customers. Your ability to advocate for customer needs internally will be essential in driving positive change and ensuring that Bigblue remains a leader in providing exceptional logistics solutions for independent brands.
What we offer
At Bigblue, we offer a dynamic work environment where you can make a significant impact on the success of our customers. You will be part of a passionate team dedicated to transforming the logistics landscape for independent brands. We provide opportunities for professional growth and development, allowing you to expand your skills and advance your career within the company. Join us in our mission to democratize best-in-class operations and help brands thrive in the e-commerce space.
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