Onboarding Manager • Mid-Level

Who you are

You have a strong background in customer success and project management, with experience in developing and managing client onboarding activities from project kick-off to launch. You understand the importance of accelerating time to first value for clients and have a knack for creative problem-solving. Your empathetic nature allows you to build strong relationships with clients, ensuring their long-term success with the product. You thrive in a collaborative environment and are eager to contribute to a diverse, global team.

What you'll do

As the Onboarding Manager, you will oversee all client onboarding activities, ensuring that each project is executed on schedule and meets high customer satisfaction standards. You will collaborate directly with clients to understand their unique challenges and develop tailored onboarding strategies that facilitate product adoption. Your role will involve managing multiple implementation projects simultaneously, including solutions for reservation, waitlist, and table management, as well as online ordering and marketing automation. You will work closely with the Senior Manager, Client Onboarding, to enhance the onboarding process and contribute to the overall success of the Customer Success Team.

What we offer

At SevenRooms, you will join a growing team that values diversity and inclusion. We offer a supportive work environment where you can develop your skills and advance your career. You will have the opportunity to make a significant impact on our clients' success and contribute to the company's mission of transforming the hospitality industry. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.