Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, ideally with experience in the e-commerce sector — you understand the nuances of driving customer engagement and retention. You excel at building relationships and acting as a trusted advisor to clients, ensuring they derive maximum value from the products and services offered. Your consultative selling techniques enable you to identify high-impact objectives for clients and tailor strategies accordingly. You are data-driven, using analysis and segmentation to inform your approach and prioritize client needs effectively.

You thrive in a hybrid work environment, balancing in-office collaboration with remote work flexibility. You are comfortable working with diverse teams and can adapt your communication style to suit different stakeholders. Your passion for helping clients succeed is matched by your desire to grow within your role and contribute to the overall success of the organization.

What you'll do

As a Scaled Customer Success Manager at BigCommerce, you will manage both one-on-one engagements with high-priority clients and broader success programs aimed at driving value across targeted client groups. You will leverage data analysis to inform your strategies and ensure that clients are adopting and benefiting from the platform effectively. Your role will involve developing personalized strategies for high-impact clients while also implementing scalable initiatives that can be applied across the customer base. You will collaborate closely with cross-functional teams to ensure that client feedback is integrated into product development and service enhancements.

You will be responsible for tracking client success metrics and reporting on the effectiveness of your initiatives. Your ability to analyze data and derive actionable insights will be crucial in identifying opportunities for improvement and growth. You will also play a key role in onboarding new clients, ensuring they have a smooth transition to using BigCommerce's platform. Your focus will be on fostering long-term relationships with clients, helping them navigate challenges, and celebrating their successes.

What we offer

BigCommerce offers a dynamic work environment where you can grow your career while making a significant impact on our clients' success. We provide competitive compensation and benefits, along with opportunities for professional development. Our culture emphasizes collaboration, innovation, and a commitment to excellence, making it a great place to work. Join us in redefining the e-commerce industry and helping merchants thrive at every stage of their growth journey.