About Edia
Transforming data into actionable insights effortlessly
Key Highlights
- Headquartered in San Francisco, California
- Raised $15 million in funding to date
- Serves a diverse clientele from startups to enterprises
- Offers unlimited PTO and flexible remote work options
Edia is a San Francisco-based tech company specializing in AI-powered analytics and data visualization tools. With a focus on making data analysis accessible, Edia serves a diverse range of clients, from small startups to large enterprises. The platform supports real-time collaboration and customiza...
🎁 Benefits
Edia offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget to s...
🌟 Culture
Edia fosters a culture of innovation and collaboration, emphasizing data-driven decision-making. The company values transparency and encourages employ...
Customer Success Manager • Mid-Level
Edia • United States - Hybrid
Overview
Edia is hiring a Scaled Customer Success Manager to enhance the adoption of their AI-powered platform across K-12 districts. You'll manage a portfolio of accounts and design digital success programs to improve student outcomes. This role requires experience in customer success and account management.
Job Description
Who you are
You have a strong background in customer success management, ideally within the education sector, and understand the unique challenges faced by K-12 districts. You are skilled at building relationships and serving as a trusted advisor to ensure clients realize the full value of the solutions provided. Your experience includes managing a portfolio of accounts, guiding customers through best practices, and monitoring engagement metrics to drive adoption and retention.
You are passionate about leveraging technology to improve educational outcomes and have a keen interest in AI-driven solutions. You possess excellent communication skills, allowing you to effectively convey complex concepts to diverse stakeholders. You thrive in a collaborative environment and are eager to contribute to a growing team focused on making a meaningful impact in education.
What you'll do
As a Scaled Customer Success Manager at Edia, you will own a portfolio of small and medium-sized K-12 district accounts, ensuring they adopt and derive value from our AI-powered platform. You will design, launch, and manage digital success programs, including automated communications and lifecycle touchpoints, to enhance customer engagement. Your role will involve monitoring usage and engagement metrics to identify trends and risks, allowing you to proactively address customer needs and drive retention.
You will guide customers through best practices in AI-powered student success, focusing on areas such as MTSS optimization, absenteeism reduction, and math proficiency improvement. Collaborating closely with internal teams, you will advocate for customer needs and contribute to product enhancements based on feedback. Your efforts will directly impact the growth of Edia's footprint across K-12 districts, helping to improve student outcomes nationwide.
What we offer
Edia provides a hybrid-friendly work environment, allowing flexibility in remote work arrangements. As a Series A technology startup, we are committed to revolutionizing K-12 education and offer a dynamic culture where your contributions will be valued. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives enhance our team and mission.
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